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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Estela Garcia

June 12, 2025

5  out of  5
rating by Estela Garcia
"Nick does an amazing job clearly explaining to you all the options without feeling rushed or persuaded into purchasing any particular plan. He listens to what you want to get out of the plan and suggests a plan tailored to your needs. He’s very attentive and has good communication. Highly recommend!"
We responded:
"Hi Estela, Thank you so much for your thoughtful review! I’m thrilled to hear that you found our discussion helpful and that the tailored plan met your needs. Your recommendation means a lot to me, and I’m always here to assist you with any future questions or needs. Best, Nick"
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Davis Hershey

June 4, 2025

5  out of  5
rating by Davis Hershey
"Recently I received much support from the State Farm office/staff including Jeanette Stephens, Jessica and Nick in resolving complications surrounding an auto damage claim. In this case an increase in premium was avoided. We've enjoyed good service from this SF office over many years with a number of insurance products."
We responded:
"Hi Davis, Thank you so much for taking the time to share your positive experience with our office! We’re thrilled to hear that Jeanette, Jessica, and I were able to assist you in resolving your auto damage claim and that we could help you avoid an increase in your premium. Your continued trust in us over the years means a lot, and we’re committed to providing you with the best service possible across all your insurance needs. If you ever need anything further, please don't hesitate to reach out. We look forward to serving you for many more years to come! Best, Nick"
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Andrew

May 29, 2025

5  out of  5
rating by Andrew
"I contacted Nick Bertetta at State Farm because I was unable to get into my account and set up periodic payments. Nick responded promptly, understood the problem, and by the next morning had taken care of it. This is the kind of service one expects from a first-rate agent."
We responded:
"Hi Andrew, Thank you for your wonderful feedback! I'm glad I was able to assist you promptly with your account access and payments. Your satisfaction is my top priority, and I appreciate your trust in my team and I. If you need anything else, feel free to reach out! Best, Nick"
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Doreen Sinclair

May 27, 2025

5  out of  5
rating by Doreen Sinclair
"I had a fantastic experience with my insurance agent’s office today. I had dreaded calling but needed clarification on my premium billing. As soon as I identified myself, Jeanette knew the answer to my question before I even asked it. She explained that Genesis had taken the time to check my odometer reading with me which led to an adjustment of my semi annual premium. It was so pleasant dealing with competent people who care about the customer. I would not hesitate to recommend this office for your insurance needs!"
We responded:
"Hi Doreen, Thank you for your kind words! I'm thrilled to hear about your fantastic experience with Jeanette and Genesis. It’s our goal to provide exceptional service, and I'm glad they could assist you with your premium billing. We appreciate your recommendation and are here to help whenever you need us! Best, Nick"
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Airi Feek

April 23, 2025

5  out of  5
rating by Airi Feek
"Jeanette is wonderful and has always been there to help me with all the car and property insurance and made it so much easier on me. Thank you Jeanette and Nick for your professionalism and support.🙏🏼"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Best, Nick"
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Elgin Wingate

April 14, 2025

5  out of  5
rating by Elgin Wingate
"Pleasant person to talk to, very nice, best agent ever.."
We responded:
"Hi Elgin, Thank you for the kind words! It has been a pleasure helping you with your insurance. Best, Nick"
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Julio Barillas

April 10, 2025

5  out of  5
rating by Julio Barillas
"I just had a great conversation with Jeanette Stephes about my car insurace and helped me save money. Great place to do businesss."
We responded:
"Hi Julio, I'm glad Jeanette was able to help you save money on your car insurance. We appreciate your business and look forward to assisting you again! Best, Nick"
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Rosemarie Donovan

March 5, 2025

5  out of  5
rating by Rosemarie Donovan
"Jeanette Stephens gave us outstanding service in helping my daughter start insurance for her very first car! Very professional, knowledgeable and so personable! Thank you for your help!!! We’ve been with State Farm for many years and appreciate Nick Bertetta and staff for their continued amazing service!!!"
We responded:
"Hi Rosemarie, Thank you for your kind review! We're thrilled to hear that Jeanette provided outstanding service for your daughter's first car insurance. We appreciate your loyalty to State Farm and look forward to continuing to serve you! Best, Nick "
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Stephanie SNEAD

February 28, 2025

5  out of  5
rating by Stephanie SNEAD
"I’ve been with State Farm for 35 years and they have always been amazing. The service and products are great. Thanks!"
We responded:
"Hi Stephanie, 35 years of loyalty is truly remarkable! We're honored to have served you for so long and grateful for your kind words about our service and products. Thank you for trusting my team and I to help you with your insurance needs! Best, Nick"
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Shirley Kress

February 27, 2025

5  out of  5
rating by Shirley Kress
"Do you want well informed and thoughtful response concerning your insurance needs? Based on my own decade long experience you will get that quality of service from Jeanette Stephens at Nick Bertetta - State Farm Insurance, Redwood City, CA."
We responded:
"Hi Shirley, Thank you for sharing your exceptional experience with Jeanette! We're thrilled to hear she's provided you with informed and thoughtful guidance on your insurance needs. We appreciate your loyalty and trust! Best, Nick"
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Kurtis Kubo

February 27, 2025

5  out of  5
rating by Kurtis Kubo
"Nick and his team are always super helpful. After getting married he was able to get our life insurance updated with ease."
We responded:
"Thanks, Kurtis! Looking forward to continuing to help you with your insurance! "
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Nathan George

February 26, 2025

5  out of  5
rating by Nathan George
"Jeanette was great and very responsive to all my questions as a new policy holder. Thanks!"
We responded:
"Hi Nathan, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Jeanette provided you with excellent service and support as a new policyholder. We appreciate your business and look forward to continuing to serve you! Best, Nick"
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Sophie Makras

February 13, 2025

5  out of  5
rating by Sophie Makras
"We have had State Farm Insurance for a very long time. Nick Bertetta always ensures we have the necessary coverage across the board to ensure we never run into any problems. He is extremely knowledgeable, is always quick to follow up and he has a wonderful staff that is just as good. I highly recommend Nick Bertetta for your insurance needs."
We responded:
"Hi Sophie, Thank you for your kind words! I'm thrilled you've had such a positive experience. Your trust and recommendation mean the world to me and my team! Best, Nick"
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John Posthauer

January 30, 2025

5  out of  5
rating by John Posthauer
"Jeanette at Nick's office is great! She is always very helpful and insightful. Always prompt and pays attention to detail."
We responded:
"Hi John, Thanks for recognizing Jeanette's great service! She's a valuable part of our team and we appreciate your kind words. We look forward to continuing to help you with your insurance needs! Best, Nick"
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George Fonti

January 15, 2025

5  out of  5
rating by George Fonti
"My account was recently assigned to Nick Bertetta's State Farm agency. Yesterday Nick reviewed all my policies and coverages to make sure everything was up to date. He was very helpful and professional and I am glad he is now my agent."
We responded:
"Hi George, Thank you for your kind words! I'm glad you found the insurance review helpful. My team and I are honored to have you as a customer and look forward to continuing to help you with your insurance needs! Best, Nick"
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mitchell mchone

January 9, 2025

5  out of  5
rating by mitchell mchone
"Jeanette Stephens Very professional great customer service excellent prices always there when you need them. I'd give them 10 if I could."
We responded:
"Hi Mitchell, Thank you for your fantastic review! We’re thrilled to hear you’re happy with our service and pricing. If you need anything else, just let us know. Best, Nick"
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Sylvia Paris

January 9, 2025

5  out of  5
rating by Sylvia Paris
"I moved from Colorado to California and Nick Bertetta was able to assist me with my car insurance quickly and easily as I made the transition. He is personable and returns my calls and emails in a timely manner."
We responded:
"Hi Sylvia, It was a pleasure helping you transfer your auto insurance from Colorado to California. If you have any questions or ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Best, Nick"
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Asena Tongamoa

January 7, 2025

5  out of  5
rating by Asena Tongamoa
"Nick was very helpful and knowledgeable. I needed to combine auto and property insurance and save. He did a great job answering all my questions. Very friendly and easy to work with. Most importantly I save money!!!"
We responded:
"Hi Asena, Thank you for the great review! We always do our best to make sure our customers are comfortable with the insurance coverages they have chosen while making sure we maximize all of the available discounts. It is always a pleasure helping you! Best, Nick"
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Larry Chen

December 12, 2024

5  out of  5
rating by Larry Chen
"Jeanette is very friendly and helpful, answered all my insurance questions patiently. I've been with Nick Bertetta's State Farm office for many years now. Recommended!"
We responded:
"Jeanette is a rockstar! Thanks for recognizing her awesome service. We're honored to have you as a long-time customer and look forward to continuing to help you with your insurance needs! Best, Nick"
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Maurizio M

October 28, 2024

5  out of  5
rating by Maurizio M
"I called the State Farm office in Redwood City, and Janette Stephens answered my call. She was very friendly, polite, and knowledgeable. She explained how the system worked and recommended the right plan for my auto insurance. Janette, thank you again for your outstanding customer service!!!"
We responded:
"Hi Maurizio, Thank you for sharing your positive experience with Jeanette! We're proud to have team members like Jeanette who deliver exceptional service. Best, Nick"
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Jessica Rosales

September 5, 2024

5  out of  5
rating by Jessica Rosales
"Marilyn was super helpful 👌 Good service and reliable assistance Definitely recommend this office !"
We responded:
"Hi Jessica, I'm glad to hear about the great experience you had while working with Marilyn! If you ever have any questions or need anything else, please don't hesitate to reach out. We are here to help! Best, Nick"
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Jamie Gainer

July 24, 2024

5  out of  5
rating by Jamie Gainer
"Excellent service— very responsive and knowledgeable!"
We responded:
"Hi James, Glad to hear you had a great experience. Thank you for sharing! Best, Nick"
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Karen Muldrow

July 18, 2024

5  out of  5
rating by Karen Muldrow
"State Farm has been Top Notch since referred by my brother November 2023. Your customer service and attention to details has been very helpful and zero stress. Thank you Team!"
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Maha YS

July 10, 2024

5  out of  5
rating by Maha YS
"Jeanette at Nick Bertetta’s State Farm office is fantastic! She’s very responsive, friendly and is extremely knowledgeable and thorough! My experience with this office has been wonderful with all the staff. Highly recommend them!"
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Doningo Cosino

July 9, 2024

5  out of  5
rating by Doningo Cosino
"Marilyn is very helpful so happy with State Farm"